Customer Service Team Lead
1 week ago
Customer Service Team Lead
About the Role:We are seeking a skilled Customer Service Team Lead to support store operations and drive sales growth in our Retail Operations department. As a key member of our team, you will be responsible for leading and managing a team of associates, ensuring excellent customer service, and promoting a positive shopping experience.
Key Responsibilities:- Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go
- Hire, train, and develop associates to meet department needs
- Supervise the performance of all duties and responsibilities of department associates
- Provide ongoing performance management training and conduct timely formal performance appraisals
- Lead and motivate within the store to promote a culture reflective of our Brand, Strategy, and Culture
- Support the achievement of budgeted financials and operating results
- A high school graduate or equivalent preferred
- Ability to lead and manage a team
- Strong understanding of store operations and merchandising techniques
- Excellent interpersonal, organizational, communication, and customer service skills
- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
$55,000 - $65,000 per year
About Us:Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
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