Customer Service Team Lead

1 week ago


Thomasville, Georgia, United States Food Lion Full time
Job Title:

Customer Service Team Lead

About the Role:

We are seeking a skilled Customer Service Team Lead to support store operations and drive sales growth in our Retail Operations department. As a key member of our team, you will be responsible for leading and managing a team of associates, ensuring excellent customer service, and promoting a positive shopping experience.

Key Responsibilities:
  1. Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go
  2. Hire, train, and develop associates to meet department needs
  3. Supervise the performance of all duties and responsibilities of department associates
  4. Provide ongoing performance management training and conduct timely formal performance appraisals
  5. Lead and motivate within the store to promote a culture reflective of our Brand, Strategy, and Culture
  6. Support the achievement of budgeted financials and operating results
Requirements:
  • A high school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Strong understanding of store operations and merchandising techniques
  • Excellent interpersonal, organizational, communication, and customer service skills
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
Estimated Salary:

$55,000 - $65,000 per year

About Us:

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.



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