Concierge Travel Specialist

3 weeks ago


San Francisco, California, United States CIBT Full time

About Us

CIBT is a leading global provider of immigration and visa services, with over 1,600 expert professionals located in 27 countries.

We offer a comprehensive suite of services under two primary brands: Newland Chase and CIBTvisas.

Our team is dedicated to delivering a superior service experience to our clients, with a focus on tailored solutions and high-touch customer service.

Opportunity at CIBT

We are seeking a dynamic and self-motivated Concierge Travel Specialist to join our team.

As a Concierge Travel Specialist, you will provide exceptional customer service to our VIP clients, driving customer satisfaction and acting as a brand ambassador.

You will work closely with our team of world-class visa and immigration experts, learning in a dynamic and collaborative environment.

Responsibilities

Provide detailed information on available services to customers, assisting them in making informed decisions.

Analyze customer requests and make recommendations based on specific travel needs.

Take ownership of the process from start to finish, proactively communicating with customers and resolving issues.

Engage with customers, providing updates and following up on their requests.

Requirements

Proficiency with computer software, with a strong aptitude for learning new programs.

Ability to handle high volumes while maintaining excellent attention to detail.

Experience in client-facing travel, hospitality, or embassy/consulate relations is highly desirable.

Working Conditions

Must be able to work onsite in San Francisco, CA, Monday through Friday.

CIBT work locations comply with all COVID-19 safety protocols.



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