Systems Analyst
3 weeks ago
Job Summary:
Meriplex Communications is seeking a highly skilled Systems Analyst to join our team. As a Systems Analyst, you will be responsible for ensuring the efficient operation of computer systems, including installations and upgrades. You will engage directly with customers to assess and manage network security programs, identify best fits for customer needs, and provide day-to-day helpdesk tickets ranging from PC issues to working with vendors on supporting applications.
Key Responsibilities:
- Assess and manage network security programs
- Identify best fits for customer needs
- Provide day-to-day helpdesk tickets
- Engage directly with customers
- Perform analysis and collect data to establish potential for improvements
- Provide technical support and assistance to clients
- Document all issues to alleviate chronic escalations
- Communicate with technical and non-technical staff and customers
Requirements:
- Relevant experience in network security and technical support
- Excellent analytical skills
- Strong interpersonal, oral, visual, and written communication skills
- Ability to work in a fast-paced environment with high call volume
- Basic knowledge of W7 and W10 operating systems
- Basic knowledge of Microsoft Office applications
- Experience managing users in Active Directory and Azure Active Directory
- MSP or Multi-Tenant IT support experience
- Healthcare IT experience
- EMR/EHR or HIPAA experience
What We Offer:
- Full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, and referral bonuses
- Opportunity to work with a winning team
- Chance to make a real impact in the industry
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