Senior Retail Store Operations Manager

3 days ago


Bellevue, Washington, United States DXL Full time

DXL Group, the largest specialty retailer of men's Big & Tall apparel, is seeking a self-driven and results-oriented Senior Retail Store Operations Manager who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment.

Company Overview

We are committed to developing our people in order to promote from within. Our free-standing stores, located outside of malls, close at 7pm, and our entire team is eligible for quarterly bonuses.

About the Role

The Senior Retail Store Operations Manager will be responsible for ensuring each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle. Additionally, this role will assist the Store Manager in ensuring the store meets sales plans, while monitoring customer service, inventory, expense control, and risk management.

Key Responsibilities
  • Ensure exceptional customer experience by providing personalized service and building strong relationships with guests
  • Assist the Store Manager in achieving sales goals, while maintaining high standards of customer service and operational efficiency
  • Serve as a product knowledge expert, with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
  • Develop and implement training programs to enhance selling skills, behaviors, and operational procedures for the sales team
Requirements
  • Bachelor's degree or equivalent; prior supervisory experience preferred
  • At least 1 year of experience in an Assistant Store Manager role, with a proven track record of success in driving sales growth and improving customer satisfaction
  • Ability to lift up to 10 lbs. and move up to 50 lbs., with a willingness to travel to neighboring store locations as needed
Compensation and Benefits

The hourly rate for this position is $15.40 - $18.80 per hour, plus a commission rate between 1.5% and 6% based on personal sales volume. Full-time associates are also eligible for Medical/Dental/Vision Plans, 401(k) Plan, Life Insurance and Disability Plans, Healthcare and Dependent Care Flexible Spending Accounts, Paid Holidays, Sick/Personal Days and Vacation Time.

Diversity, Equity, and Inclusion

DXL is committed to Diversity, Equity, and Inclusion, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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