Customer Service Associate

3 weeks ago


Sterling Heights, Michigan, United States Citizens Full time

At Citizens, we are committed to providing exceptional customer service and helping our customers achieve their financial goals.

Job Description

We are seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for delivering excellent customer service and ensuring that our customers receive the best possible experience.

Responsibilities:

  • Greet customers in a friendly and professional manner
  • Process transactions and answer customer inquiries
  • Provide personalized advice and solutions to meet customer needs
  • Meet quarterly referral goals and follow all financial policies and procedures

Requirements:

  • High School degree or GED
  • Minimum of 1 year demonstrated customer experience
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs
  • Problem-solving skills and ability to provide solutions
  • Customer-centric approach to delivering exceptional service

Benefits:

  • Meaningful work and relationships with customers and colleagues
  • Commitment to community through volunteering opportunities
  • Career opportunities for growth and development
  • Exceptional benefits, including health care coverage and 401K matching

Estimated Salary: $18 - $22 per hour. Varying hours per week, including weekends and evenings. Apply today to take your career to the next level



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