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Service Delivery Lead

2 months ago

New York, New York, United States Finn Full time

**About the Role**

We are seeking a highly skilled Customer Experience Manager to join our team at FINN. As a key member of our customer service team, you will be responsible for leading a team of customer care specialists to deliver exceptional service to our customers.

**Key Responsibilities**

• Manage a team of customer care specialists to ensure timely and effective resolution of customer inquiries and issues.

• Develop and implement processes to improve customer satisfaction and loyalty.

• Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.

• Analyze customer feedback and sentiment to inform business decisions and drive growth.

• Provide coaching and training to customer care specialists to enhance their skills and knowledge.

• Stay up-to-date with industry trends and best practices in customer experience and service delivery.

**Requirements**

• Bachelor's degree in business management, administration, or a related field.

• 3+ years of experience in customer care or service delivery, with a proven track record of success.

• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.

• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.

• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.

• Strong knowledge of customer experience principles and practices, with a focus on delivering exceptional service and building customer loyalty.