Operations Coordinator

1 week ago

Gypsum, Colorado, United States FedEx Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Admin to join our team at FedEx. As an Operations Admin, you will play a critical role in ensuring the smooth operation of our hub and station facilities, including linehaul, quality assurance, and customer service.

Key Responsibilities
  • Provide clerical support to various management and operational functions, including data entry, filing, and answering telephone calls.
  • Review, research, and enter data into various systems to support functional areas.
  • Compile data and provide regular reports to management for review and determination.
  • Serve as frontline customer service, receiving, solving, and escalating customer inquiries and issues.
  • Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
Additional Responsibilities
  • Support timely delivery and mitigate loss and damage by performing address searches/corrections and ensuring packages are in good condition for the customer.
  • Prioritize workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
  • Ensure all packages receive appropriate scan statuses and inspect and handle hazardous material damages as per policy.
  • Research missing packages to understand the root cause of scanning failures and compile information on disputed deliveries for management review.
  • Review and trend loss and damaged claims filed to identify improperly charged claims and bring to the attention of management.
Requirements
  • High School Diploma or GED required.
  • Four (4) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred.
  • General business skills, including typing, data entry, and review, and use of phone, copier, and fax.
  • Software skills, including use of Microsoft Office software and web-based applications.
  • Customer service skills necessary to effectively and professionally respond to requests.
  • Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
Preferred Qualifications
  • Minimal travel required.

We are an equal opportunity employer and welcome applications from all qualified candidates. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact us.

Equal Employment Opportunity is the Law. EEO is the Law Supplement. Pay Transparency Policy. Family and Medical Leave Act.

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