Customer Service Representative
3 weeks ago
H&R Block is a leading provider of tax preparation and financial services. As a Customer Service Representative, you will play a crucial role in delivering exceptional client experiences and ensuring the success of our operations.
We are committed to building a connected culture that values diversity, equity, and inclusion. Our team members are passionate about helping others and strive to make a meaningful impact in their communities.
Key Responsibilities:
Answering phones and greeting clients in a personalized manner
Matching clients with the best-suited tax professional for their needs
Scheduling clients according to their preferences
Ensuring all client needs are met during service
Maintaining office cleanliness and organization with team members
Requirements:
Experience working in a fast-paced environment
Previous experience in customer service or a related field
Ability to multitask and prioritize tasks effectively
Strong organizational and time-management skills
Proficiency in Microsoft Office and other relevant software
Benefits:
We offer a comprehensive benefits package, including medical coverage, 401(k) retirement savings plan, and employee stock purchase plan. Additionally, we provide various discounts on everyday items and services.
Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.
H&R Block is an equal opportunity employer and welcomes candidates from diverse backgrounds.
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