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Customer Experience Representative

2 months ago


Grand Rapids, Michigan, United States Enterprise Mobility Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative at Enterprise Mobility Inc. This role is responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Customer Service: Meet and greet customers in a professional and friendly manner, providing personalized assistance and resolving any issues that may arise.
  • Rental Process: Facilitate the rental process by verifying and documenting all necessary driver information, ensuring a smooth and efficient transaction.
  • Vehicle Management: Assist in assessing the condition of rental vehicles upon return, notifying management of any issues or concerns.
  • Communication: Answer incoming calls for reservations, rate quotes, and general questions, providing accurate information and resolving customer inquiries.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a strong commitment to customer satisfaction.
  • Availability: Ability to work varying shifts, including days, evenings, weekends, and holidays, apart from religious observation.
What We Offer
  • Competitive Compensation: Hourly rate of $18.00/hour with bonus incentives.
  • Benefits: Full benefits package, including health, vision, dental, 401K, and paid time-off.