Client Success Lead Position in NJ/NYC
3 weeks ago
We are seeking an experienced Client Success Lead to join our team at Hantik Development Ltd. in NJ/NYC. As an Administrative Support Specialist for Business Growth, you will play a critical role in delivering exceptional service to our clients while driving business growth and expansion.
Key Responsibilities
Your key responsibilities will include:
- Mailroom Management: You will oversee mailroom operations, ensuring timely and efficient processing of mail for multiple clients.
- Office Services Management: You will manage office services, including shipping and receiving, to ensure seamless operations.
- Customer Satisfaction: You will be responsible for maintaining high levels of customer satisfaction through effective communication and issue resolution.
- Team Leadership: You will coach, develop, and cross-train current team members to improve performance and productivity.
- Documentation: You will maintain accurate and up-to-date documentation to monitor employee performance and progress.
Requirements
To be successful in this role, you will need to possess a minimum of 5+ years of experience in high-level relationship building and operational management. Previous management/supervisor experience overseeing 5-10 employees is also required. Additionally, you must have exceptional computer skills and be able to build business relationships with C-level executives. Industry-related experience is a plus.
What We Offer
In addition to a competitive salary range of $70,000 - $90,000 per year, we offer a comprehensive benefits package, including bonus, employee assistance program, employee discount, paid time off, and referral program. Schedule includes day shift (10:00 AM to 6 PM) on Monday to Friday.
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