Restaurant Host/Hostess

2 days ago

Fort Worth, Texas, United States HEI Hotels & Resorts Full time

Overview

The Restaurant Host/Hostess plays a vital role in creating memorable guest experiences at HEI Hotels & Resorts. As the first point of contact, they set the tone for a pleasant and welcoming atmosphere.

Responsibilities

  • Meet and greet guests, offering a choice of seating and escorting them to their table while presenting the menu.
  • Read, maintain, and update the log book to ensure seamless communication between shifts and management.
  • Ensure the dining room is properly set up and maintained.
  • Manage reservations and special functions, making necessary arrangements to ensure a smooth experience.
  • Adhere to attendance rules and be available to work on a regular basis.
  • Perform other job-related duties as assigned.

Qualifications

  • Ability to comprehend guest requests, memos, reservations, and promotional materials.
  • Capacity to remember and recite menu items effectively.
  • Ability to move efficiently throughout the dining room to seat guests.
  • Effective communication and conflict resolution skills to handle customer complaints and concerns.
  • Establish and maintain positive working relationships with colleagues, customers, and patrons.
  • Excellent verbal and written communication skills to adapt to different audiences.

Benefits

HEI Hotels & Resorts offers a comprehensive benefits package to support your physical, mental, and financial well-being. Our benefits include competitive medical and dental programs, vision insurance, vacation, sick, and holiday time, as well as pet insurance through the ASPCA. We also provide a 401(k) Savings Plan with matching funds and discounts through our 'YouDecide' and Hotel Room Discount programs.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels & Resorts is an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We consider applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

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