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Consumer Loan Specialist
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Bilingual Senior Consumer Loan Originator
2 months ago
We are a leading financial services company that has been helping our customers meet their personal finance goals for over 70 years. Our commitment to our customers and our community is at the heart of everything we do. We offer a variety of consumer loans and flexible lending options, and we are dedicated to providing incomparable customer service.
Job SummaryWe are seeking a highly motivated and experienced Senior Consumer Loan Specialist to join our team. As a key member of our branch, you will be responsible for originating consumer loans, completing loan applications, and developing strong customer relationships. You will also assist the Branch Manager with daily operational tasks and set a positive example for other team members.
Key Responsibilities- Originate new loan business with new and existing customers
- Evaluate customer needs to recommend the best consumer loan and voluntary product solutions
- Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants
- Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing
- Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans
- Closes loans, assembles loan folders, and breaks down files
- Consistently meets or exceeds loan goals
- Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio
- Apply analytical skills to quickly and efficiently resolve any customer issues
- Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures, and compliance
- Process insurance claims, follow-ups, and payments daily and maintain insurance log
- Provide excellent customer care through daily transactions, customer inquiries, and problem resolution
- Adhere to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance
- Assist Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit, and importing live checks
- High school diploma or equivalent
- Ability to speak Spanish
- Minimum of 2 years of experience in a goal-oriented, incentive-based sales role
- 1+ years of experience in the consumer finance industry preferred
- Professional demeanor, positive attitude, strong communication, and customer relations skills
- Ability to work well independently, as well as a dedicated team member
- Ability to work in a fast-paced environment and successfully navigate priorities
- Proficiency with Windows and Microsoft Office Suite
- Valid driver's license, reliable transportation, and auto insurance
- Willingness to comply with our company policy regarding employment credit check, background checks, and drug screening
- Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products
- Competitive compensation and benefits package
- Health, dental, and vision insurance
- 15 days of paid time off (PTO) to start + 1 additional personal day
- 401(k) + employer match
- Company-provided life insurance and long-term disability
- Employee assistance program - confidential mental health support
- Additional benefits with Republic Finance include:
- Employee of the month program
- Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
- Professional offices with a friendly team environment
- Monthly incentive bonus pay
- Internal promotions
