Customer Experience Ambassador

5 days ago


Knoxville, Tennessee, United States PGA TOUR Superstore Full time

Welcome to PGA TOUR Superstore, where we're passionate about delivering exceptional customer experiences. As a Sales and Merchandising Associate, you'll play a key role in driving sales and ensuring that our customers have an unforgettable shopping experience.

About the Role

This is a dynamic and fast-paced role that requires strong communication and interpersonal skills, as well as the ability to work effectively in a team environment. You'll be responsible for maintaining a visually appealing store environment, replenishing merchandise stock, and addressing customer concerns in a prompt and professional manner.

Key Responsibilities
  • Maintaining a high level of customer service by greeting every customer within 30 seconds of entering the store.
  • Maintaining visual merchandising consistency throughout the retail store by merchandising and signing their areas.
  • Replenishing merchandise stock from incoming freight shipments as soon as possible to maximize the customer's selection.
  • Investigating customer requests for items we do not carry and passing the information to their supervisor.
  • Addressing customer concerns and resolving them promptly.
Requirements
  • Minimum 2 years of retail sales experience.
  • Ability to stand for extended periods of time, climb a ladder, and lift a 30 lb. box overhead.
  • Flexibility to work a varied retail schedule: nights, weekends, and holidays depending on business needs.
  • GED or high school diploma.

We offer a competitive salary of $15 an hour, making us one of the top employers in the industry. In addition to our excellent compensation package, we also offer a range of benefits including medical, dental, and vision coverage, as well as opportunities for career growth and development.

Pursuing a career at PGA TOUR Superstore means being part of a dynamic and inclusive work environment where everyone has the opportunity to succeed. We strive to create a family culture for our Associates, driven by our vision to inspire people through golf and tennis.



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