Customer Service Representative

5 days ago


Denver, Colorado, United States Planet Fitness - PF Baseline Fitness Full time

About Us:

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Planet Fitness - PF Baseline Fitness is a fitness community that provides a supportive environment for its members to achieve their health and wellness goals.

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Salary Range:

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$12.50-$15.00 per hour

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Job Description:

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The Customer Service Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. This includes greeting members, prospective members, and guests in a friendly manner, handling front desk activities such as answering phones, checking members into the system, and facilitating updates to member accounts.

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Key Responsibilities:

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  • ">
  • Provide exceptional customer service to members, prospective members, and guests">
  • Greet members, prospective members, and guests in a friendly manner">
  • Handle all front desk related activities including answering phones, checking members into the system, and facilitating updates to member accounts">
  • Respond to member questions and concerns in a timely and professional manner">
  • Assist in maintaining the neatness and cleanliness of the club">
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Qualifications and Requirements:

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  • Customer service background preferred">
  • Basic computer proficiency">
  • A passion for fitness and health">
  • Upbeat and positive attitude">
  • Punctuality and reliability is a must">
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations">
  • Strong listener with the ability to empathize and problem solve">
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language">
  • Must be 18 years of age or older">
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Benefits:

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  • Flexible schedule">
  • Opportunity for advancement">
  • Dental insurance">
  • Health insurance">
  • Vision insurance">
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Physical Demands:

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  • Continual standing and walking during shift">
  • Continual talking in person or on the phone during shift">
  • Must be able to occasionally lift up to 50 lbs">
  • Will occasionally encounter toxic chemicals during shift">
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Other:

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  • Employee Recognition Program">
  • Advancement Opportunities">
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We are an equal opportunity employer and welcome applications from diverse candidates.



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