Customer Service Representative
5 days ago
About Us:
">Planet Fitness - PF Baseline Fitness is a fitness community that provides a supportive environment for its members to achieve their health and wellness goals.
">Salary Range:
">$12.50-$15.00 per hour
">Job Description:
">The Customer Service Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. This includes greeting members, prospective members, and guests in a friendly manner, handling front desk activities such as answering phones, checking members into the system, and facilitating updates to member accounts.
">Key Responsibilities:
">- ">
- Provide exceptional customer service to members, prospective members, and guests">
- Greet members, prospective members, and guests in a friendly manner">
- Handle all front desk related activities including answering phones, checking members into the system, and facilitating updates to member accounts">
- Respond to member questions and concerns in a timely and professional manner">
- Assist in maintaining the neatness and cleanliness of the club">
Qualifications and Requirements:
">- ">
- Customer service background preferred">
- Basic computer proficiency">
- A passion for fitness and health">
- Upbeat and positive attitude">
- Punctuality and reliability is a must">
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations">
- Strong listener with the ability to empathize and problem solve">
- Demonstrate diplomacy in all interactions while using appropriate behavior and language">
- Must be 18 years of age or older">
Benefits:
">- ">
- Flexible schedule">
- Opportunity for advancement">
- Dental insurance">
- Health insurance">
- Vision insurance">
Physical Demands:
">- ">
- Continual standing and walking during shift">
- Continual talking in person or on the phone during shift">
- Must be able to occasionally lift up to 50 lbs">
- Will occasionally encounter toxic chemicals during shift">
Other:
">- ">
- Employee Recognition Program">
- Advancement Opportunities">
We are an equal opportunity employer and welcome applications from diverse candidates.
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