Help Desk Team Lead

1 week ago


Zelienople, Pennsylvania, United States Virtual Full time
Help Desk Lead Job Description

Virtual is seeking a highly skilled and experienced Help Desk Lead to join our team. As a Help Desk Lead, you will be responsible for providing technical support and assistance to internal staff and external vendors, ensuring seamless IT operations.

Key Responsibilities:
  • Provide technical support and assistance to end-users, troubleshooting and resolving issues in a timely manner.
  • Diagnose and troubleshoot end-user computing problems, analyzing issues and identifying solutions.
  • Document customer interactions and maintain accurate call logs/tickets.
  • Inform customers of needed repairs and answer basic questions, ensuring customer satisfaction.
  • Assist with activities to triage and escalate system or network outages, reducing downtime.
  • Purchase, deploy, and track IT assets, ensuring efficient inventory management.
  • Onboard new users and assist with ERP operations.
  • Experience troubleshooting integrated and interdependent computer systems, maintaining zebra thermal printers, and troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  • Ability to prioritize work based on department and production objectives, working independently in a fast-paced production environment.
Requirements:
  • High School Diploma or equivalent.
  • Minimum 3 years of experience in Microsoft Office applications and Windows Operating Systems.
  • Minimum 1 year of maintaining laser printers.
  • A+, Network +, or other IT industry standard certifications.
  • Ability to move up to 49lbs and stand/walk for 8 hours with or without reasonable accommodation.

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