Help Desk Team Lead
1 week ago
Virtual is seeking a highly skilled and experienced Help Desk Lead to join our team. As a Help Desk Lead, you will be responsible for providing technical support and assistance to internal staff and external vendors, ensuring seamless IT operations.
Key Responsibilities:- Provide technical support and assistance to end-users, troubleshooting and resolving issues in a timely manner.
- Diagnose and troubleshoot end-user computing problems, analyzing issues and identifying solutions.
- Document customer interactions and maintain accurate call logs/tickets.
- Inform customers of needed repairs and answer basic questions, ensuring customer satisfaction.
- Assist with activities to triage and escalate system or network outages, reducing downtime.
- Purchase, deploy, and track IT assets, ensuring efficient inventory management.
- Onboard new users and assist with ERP operations.
- Experience troubleshooting integrated and interdependent computer systems, maintaining zebra thermal printers, and troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- Ability to prioritize work based on department and production objectives, working independently in a fast-paced production environment.
- High School Diploma or equivalent.
- Minimum 3 years of experience in Microsoft Office applications and Windows Operating Systems.
- Minimum 1 year of maintaining laser printers.
- A+, Network +, or other IT industry standard certifications.
- Ability to move up to 49lbs and stand/walk for 8 hours with or without reasonable accommodation.
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Help Desk Lead
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Help Desk Operations Manager
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Zelienople, Pennsylvania, United States Virtual Full time{"POSITION SUMMARY": "Virtual is seeking a skilled Help Desk Lead to join our team in Zelienople, PA. As a key member of our IT department, you will be responsible for providing technical support and assistance to internal staff and external vendors.", "KEY RESPONSIBILITIES": "Provide technical support and assistance to end users, including troubleshooting...
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