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Scheduling Coordinator
1 week ago
Job Overview:
We are seeking a detail-oriented Scheduling Coordinator to join our team at NavitsPartners in a dynamic healthcare environment. The Scheduling Coordinator plays a vital role in coordinating patient appointments and managing precertification processes, ensuring that all necessary steps are followed for smooth and efficient patient care.
Key Responsibilities:
- Collaborate with referring physician practices to gather clinical information, verify and intake patient insurance details, and handle precertification and authorization processes.
- Manage precertification procedures by collecting and entering insurance information into the system.
- Utilize the Insurance Eligibility Verification system and clearly explain the process to patients.
- Contact insurance companies to verify benefits and coverage for patients.
- Obtain the necessary insurance information for procedure precertification.
- Schedule patient appointments following departmental policies, procedures, and guidelines.
- Request and retrieve medical records and pathology reports from hospitals, clinics, or physician offices as needed.
- Maintain accurate patient history and appointment files by entering data into the computer system.
- Provide copies of the daily departmental schedule to patient transport and security teams.
- Collect and post co-pays and deductibles in the finance system in accordance with established cash collection/reconciliation procedures.
- Process all requests for medical records efficiently.
- Identify and address the specific needs of the patient population, including age, culture, language, and other factors, ensuring effective communication and care.
- Adhere to the standards identified in the Medical Center's Organizational Competencies.
Required Skills & Experience:
- Minimum of two years of related experience.
- Strong interpersonal and communication skills.
- Ability to learn quickly and adapt in a changing environment.
Preferred Skills & Experience:
- Two years of progressive experience in a medical office.
- Proficiency in medical terminology and HIPAA guidelines.
- Knowledge of surgical coding (CPT and ICD-10) is preferred.
Education:
Required: High School diploma or equivalent (GED).
Language Proficiency: English (Speak, Read, Write)