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Optician Assistant
2 months ago
VSP Ventures Optometric Solutions LLC is seeking a skilled Optician to join our team. As an Optician, you will play a crucial role in helping customers find the perfect eyeglasses and contact lenses that meet their needs.
Key Responsibilities- Determine the reason for the patient's visit and identify their lifestyle needs to provide personalized recommendations for eyewear.
- Deliver exceptional customer service, foster customer retention, and promote outstanding patient satisfaction.
- Assist customers in selecting frames and coordinate frames with optical measurements and prescription.
- Recommend specific lenses, lens coatings, and frames to suit customer needs, occupation, habits, and facial features.
- Taking measurements, assisting patients with adjustments and/or troubleshooting, and dispensing eyewear.
- Ensure correct pricing and realistic delivery time quotes to patients.
- Provide enthusiastic and concise communication to meet and exceed patient expectations and foster positive relationships with team members.
- Clean and merchandise displays daily, displaying effective merchandise at all times.
- Assist with insurance billing and processing orders.
- Document all patient communication in the patient record within the practice software system.
- Work on special projects, cross-train in different departments, and perform other related duties assigned or requested.
- One to two years of experience in a related field.
- If required by state: Applicable state licensure or certification by a nationally-recognized optician association as an optician.
- Working knowledge of MS Office package.
- Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
- Effective verbal communication skills to prioritize multiple tasks and be available for incoming calls and inquiries.
- Effective written communication skills to clearly document customer situations and prepare letters to confirm agreements made.
- Excellent interpersonal and rapport-building skills.
- Ability to ask appropriate and relevant questions to identify customer needs.
- Proven problem-solving, negotiations, and decision-making skills.
- Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
- Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
