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Healthcare Systems Specialist

2 months ago

West Palm Beach, Florida, United States Veterans Affairs, Veterans Health Administration Full time
Job Summary

The incumbent serves as a Supervisory Health Systems Specialist - Asst C&P Manager, assisting the Credentialing and Privileging Manager with the operation of the Credentialing and Privileging Program Office at a Veterans Affairs Medical Center (VAMC) or Health Care System (HCS).

Key Responsibilities
  • Assists the Credentialing and Privileging Manager with oversight of all functions related to healthcare providers' professional credentials supporting all divisions of the Medical Center.
  • Works collaboratively with local and VISN leadership to identify and/or implement best practices and advises Medical Center leadership of all program requirements pertaining to the Credentialing and Privileging program in collaboration with the Credentialing and Privileging Manager.
  • Ensures quality assurance and assists the Credentialing and Privileging Manager with providing oversight for the Medical Center Credentialing and Privileging program.
  • Assists the Manager with outlining the VAMC Credentialing and Privileging Program goals and objectives, identifies risks, supervises the Credentialing and Privileging office specialists, ensures training and education, and completes second-level reviews as appropriate.
  • Provides direct technical and administrative supervision to subordinate unit employees in the VAMC's Credentialing and Privileging Office.
  • Identifies and presents to leadership the resources necessary for accomplishing the mission and function of the facility's Credentialing and Privileging program.
  • Develops, modifies, and/or interprets performance standards. Provides advice, counsel, and instruction to employees on work and administrative matters. Identifies developmental and training needs of employees.
  • Hears and resolves issues and complaints from employees, referring group grievances and more serious unresolved complaints to higher-level officials as needed.
  • In the absence of the C&P Manager, serves as the primary consultant for the facility's Credentialing and Privileging program. Applies organizational and system-wide strategies for continuous quality improvement as they relate to Credentialing and Privileging processes and procedures.
  • Implements mechanisms to monitor and evaluate completed tasks for their compliance with established policies and procedures as well as quality of customer service.
  • Assists with developing, coordinating, and recommending changes for the improvement of workflow in the program or section area.
Work Schedule and Location

Monday - Friday 8am-4:30pm. This is not a virtual position.

Requirements and Qualifications
  • Must be a U.S. Citizen.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP).
Education and Experience

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/30/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position, you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Individual Occupation Requirement: This position requires education or experience that must have been related to the work of the position for which the application is made.

Applicants must meet one of the following:

  • Undergraduate and Graduate Education: Major study-hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration (Transcript Required).
  • OR, Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field.
  • OR, Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.