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Sales Associate

2 months ago

Warren, Michigan, United States Carter's Full time

Job Summary:

The Sales Associate is a key member of the Carter's team, responsible for providing exceptional customer service and creating a positive store environment. As a Sales Associate, you will be the face of our brand, interacting with customers and employees to ensure a seamless shopping experience.

Key Responsibilities:

  • Customer Focus:
    • Provide top-notch customer service, resolving issues and exceeding customer expectations.
    • Assist customers in locating merchandise, inform them of promotions, and revisit frequently to ensure a positive shopping experience.
    • Expedites point of sale transactions at the time of the sale.
    • Complete floor replenishment and shipment as needed to ensure customer satisfaction and size availability.
  • Brand Execution:
    • Ensure store visual standards are set to company direction.
    • Execute replenishment process, recover, and clean the sales floor to company standard.
    • Complete merchandise floor sets according to visual standards and directives.
    • Maintain solid product knowledge and merchandise presentation.
    • Articulate current promotional events and the brand loyalty program with the customer.
  • Drive Growth:
    • Minimize store loss by providing exceptional customer service.
    • Maintain housekeeping standards to ensure a positive experience for customers and team.
    • Meet or exceed company productivity standards for all operational processes.
    • Achieve daily goals as established by management.
  • Team Development:
    • Establish and maintain a cooperative working relationship with all members of the team.
    • Adapt performing assignments as requested.
    • Support management direction of store.
    • Support, train, and coach others to success.
    • Adhere to all company policies and safety procedures as directed by the company.

Requirements:

  • Demonstrated customer engagement skills.
  • Ability to handle multiple tasks concurrently.
  • High school diploma or GED preferred.
  • Ability to communicate effectively with customers and employees.
  • Retail/specialty apparel knowledge and experience preferred.

Physical Demands:

  • Ability to lift 40 pounds on a regular basis.
  • Ability to stand for long periods of time; climb up and down a ladder.
  • Constant walking and standing; frequent bending, stooping and reaching.

Availability Requirements:

  • Availability to meet the needs of the business that may include days, nights, weekends and holidays as scheduled.
  • Any availability changes must be approved by the Store Manager and will be approved based on business needs.
  • Scheduled working shifts from 3-8 hours in length (applicable state laws apply).
  • Minimum number of hours is not guaranteed.