Customer Service Representative

3 weeks ago


Mebane, North Carolina, United States LHH Recruitment Solutions Full time
Customer Satisfaction Coordinator Job Description

LHH Recruitment Solutions is seeking a highly skilled Customer Satisfaction Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for ensuring exceptional customer satisfaction by managing inquiries, researching issues, and delivering timely assistance.

Main Responsibilities:

  • Handle incoming customer inquiries via phone, email, or chat, providing accurate information regarding products, services, pricing, and policies.
  • Assist customers in resolving issues, complaints, and escalations promptly and effectively.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Stay up-to-date on knowledge of company products, services, and promotions.
  • Work closely with other departments to address customer concerns and ensure timely resolution.
  • Uphold company policies and procedures while delivering exceptional customer service.
  • Strive to meet and exceed individual and team performance targets.
  • Document customer interactions and maintain accurate records in system.
  • Identify opportunities for process improvements to enhance satisfaction and efficiency.

Requirements:

  • 2-3 years of experience in a Customer Service role.
  • MS Office experience, including Excel.
  • SAP experience or similar.
  • Auditing experience a plus.
  • Bilingual Spanish English a plus.

Compensation:

$23.00 to $26.00 per hour

Benefits:

LHH Recruitment Solutions offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

Equal Opportunity Employer:

LHH Recruitment Solutions is an Equal Opportunity Employer and welcomes applications from diverse candidates.



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