ERP Support Specialist
6 days ago
We are seeking an experienced ERP Support Specialist to join our team at AFX Inc. The ideal candidate will have a strong analytical mindset and a proactive approach to solving problems.
The primary responsibilities of this role include supporting Syspro ERP users with excellent customer service, addressing general helpdesk hardware and software issues, and providing EDI support and integrations.
A key aspect of this position is improving business process efficiency through SSRS and BI development and report creation. Additionally, the candidate will develop and debug Microsoft SQL Server queries, stored procedures, and triggers.
This hybrid role offers a flexible combination of remote and on-site work, allowing for a better work-life balance.
Duties and Responsibilities:
- Support Syspro ERP users with excellent customer service and a drive to help users succeed at their tasks.
- Timely address general helpdesk hardware and software issues.
- EDI support and integrations with EDI for Syspro.
- Improve business process efficiency through SSRS and BI development and report creation.
- Develop and debug Microsoft SQL Server queries, stored procedures, and triggers.
- Evaluate and recommend business processes and technology-driven enhancement opportunities based on application system upgrades, releases, and patches.
- Install updates – test, troubleshoot, and deploy.
- Ensure sufficient backups are in place for existing processes to maintain stable operations through expected and unexpected changing environments.
- Maintain software by troubleshooting, fixing issues, or placing service calls.
- Make recommendations, offer solutions, and take action to improve existing products and processes.
- Assist in various implementations or company projects as needed.
- Corporate infrastructure backup and off-hours support as needed.
Requirements:
- A highly analytical mindset is crucial.
- A proactive approach to solving problems and making an impact.
- Degree in information technology, industrial engineering, or engineering, business preferred.
- Minimum 4 years of relevant work experience with ERP systems and SQL/SSRS reporting.
- 4+ years in Microsoft SQL development (T-SQL, SSRS).
- Familiar with EDI terminology, EDI formats, and communications nice to have.
- Experience in system designs and workflow, identifying solutions, multi-tasking, and managing multiple types of support activities, successfully interacting with clients, problem-solving, and initiating corrective project actions.
- Must be able to communicate clearly both written and aurally.
- Experience with PHP or Angular would be beneficial.
Estimated salary range: $70,000 - $110,000 per year, depending on location and experience.
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