Customer Service Associate

2 days ago


Torrance, California, United States AIT Worldwide Logistics, INC. Full time
Job Description: Customer Service Representative I

This role requires troubleshooting skills to address customer inquiries regarding timely delivery. The representative will establish new relationships, manage existing customer accounts, and assess customer needs to provide results-oriented solutions.

Responsibilities include:

  • Answering incoming calls and making outbound calls to ensure exceptional customer service
  • Completing requests with urgency and professionalism
  • Tracing loads using the Transportation Management System (TMS)
  • Scheduling routes and transit times for AIT's services
  • Assisting in reviewing and responding to customer emails
  • Promoting additional services to enhance profit


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