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Clinical Support Specialist

2 months ago

Toms River, New Jersey, United States US Foot & Ankle Specialists Full time

The Clinical Support Specialist plays a vital role in delivering comprehensive administrative and operational assistance within a bustling medical practice.

This position encompasses a diverse range of responsibilities centered around aiding the Physician in various minor in-office procedures.


Essential Skills and Qualifications:
- High School Diploma or GED equivalent
- Minimum of 6 months experience in customer service
- Prior experience in a healthcare setting is advantageous
- Strong ability to build and maintain effective relationships with patients, colleagues, and the public
- Familiarity with health insurance processes, pre-authorization, insurance verification, medical terminology, CPT codes, and ICD-9 codes is preferred
- Exceptional customer service skills
- Capacity to thrive in a fast-paced and demanding environment
- Demonstrated professionalism and strong work ethic
- Team-oriented mindset with adaptability and eagerness to learn

Effective communication, multitasking, and the ability to work under pressure are crucial for success in this role, which also demands attention to detail and a commitment to delivering consistent patient satisfaction.

Adherence to HIPAA regulations is essential.
Good judgment and discretion are required
Proficiency in technology and familiarity with Microsoft Office Suite, including:
- Google Workspace
- Word

- Excel Key Responsibilities:
- Welcome patients and guide them to treatment areas, ensuring their comfort and readiness for examination by the physician.

- Prepare and maintain examination rooms daily
- Conduct inventory checks of instruments after each session (AM & PM)
- Adapt to various physicians' practice styles
- Manage the dispensing of Durable Medical Equipment (DME)
- Assist with X-rays and digital imaging
- Process pre-authorizations
- Gather and document patient medical histories, current medications, and allergies, updating any changes in their health status in the EMR
- Prepare for injections, procedures, and minor surgeries
- Assist with nail care procedures, ensuring cleanliness and safety
- Prepare lab specimens and coordinate with laboratories for pick-up
- Maintain cleanliness and sterilization of instruments and workspaces
- Restock back-office supplies and DME items regularly
- Support in surgical procedures and ensure proper post-operative care
- Review informational materials with patients as necessary
- Manage prescription documentation and communication

Physical Requirements:

The physical demands outlined here represent the requirements necessary for an employee to successfully perform the essential functions of this role.

Reasonable accommodations may be provided to enable individuals with disabilities to fulfill these functions.

While executing the responsibilities of this position, the employee is frequently required to sit, communicate, listen, and utilize hands for writing, typing, or operating office equipment.

Occasionally, the employee may need to reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl.

The role involves repetitive motions, including reaching overhead and typing. The employee must be able to lift up to 10 pounds and carry objects weighing up to 8 pounds as needed.

This position entails exposure to blood, bodily fluids, or tissues, as well as cleaning agents and other chemicals.

Specific vision abilities required for this role include peripheral vision, depth perception, and the ability to adjust focus.