Healthcare Operations Support Specialist
3 days ago
HonorHealth is seeking a Healthcare Operations Support Specialist to support hospital operations as a PBX operator and Security dispatcher. The ideal candidate will have excellent customer service skills, be able to work effectively in a fast-paced environment, and be comfortable with technology.
The Healthcare Operations Support Specialist will be responsible for answering calls, dispatching resources to emergencies, and serving as a front-line customer service agent. They will work with state-of-the-art technology, including software, surveillance equipment, and be part of the hospital's first responder network.
This role requires strong problem-solving skills, attention to detail, and the ability to multitask. The successful candidate will be able to prioritize tasks, work independently, and as part of a team. This is an entry-level position that provides on-the-job training.
Responsibilities include:
- Providing exceptional customer service to internal and external callers
- Answering and responding to security dispatch call traffic
- Interacting with multiple software platforms to problem-solve and serve caller needs
- Activating resources to emergency codes, security issues, and staff/patient needs
- Covering the Customer Navigation Center's phones after hours, nights, weekends, and holidays
- Assisting in training and precepting new staff
- Maintaining department resources, service books, downtime resources, and flip charts
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Healthcare Support Specialist
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