Senior Leasing Coordinator

Vail Resorts is seeking a highly skilled and customer-focused Housing Coordinator to join our team. As a key member of our Employee Housing team, you will be responsible for creating a welcoming and supportive environment for employee residents, ensuring all information is correct and complete within our housing system, and delivering exceptional guest service.

Key Responsibilities:

• Create a welcoming and supportive environment for employee residents.
• In partnership with the housing team, ensure all information is correct and complete within our housing system.
• Elevate the experience for residents/employees and housing staff while driving the seasonal Employee Value Proposition.
• Support the employee wellness strategies in Employee Housing, ensuring alignment with Company vision.
• Ensure that resident license agreements, legal documents, and related move-in/move-out paperwork are complete.
• Deliver standardized best-practices in support of the enterprise-wide Housing strategy.
• In partnership with the Housing Wellness Team, mediate conflict and help residents create a respectful living environment.
• Visit and walk properties to complete property/unit inspections, deliver notices, etc., regularly.
• Ensure that all inquiries and questions are responded to quickly and effectively, elevating concerns as they arise.
• Act as a housing concierge for residents, ensuring high guest service.
• In partnership with the housing team, ensure all information is correct and complete within our housing system.
• Support communications with residents, managers, and external stakeholders.
• Create a safe, fun, and diverse housing culture that helps provide employees with an experience of a lifetime.

Requirements:

• High school diploma or equivalent required.
• 1+ years' customer service experience in direct sales, rental properties preferred.
• Data management.
• Proficient computer skills, especially Excel, Teams, and PowerPoint.
• StarRez or other room management software programs experience preferred.
• Ability to multitask while working in a fast-paced, dynamic environment.
• Strong attention to detail.
• Strong time management skills.
• Ability to follow written and verbal instruction and to work independently.
• Strong customer service skills.

The expected pay range is $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.