High-Tech Support Specialist
2 weeks ago
The Technical Support Analyst role at Radwell is a pivotal position that requires a strong foundation in IT operations and exceptional customer service skills. This individual will be responsible for providing seamless support to end-users, ensuring the smooth day-to-day operations of the company's systems and applications.
Key Responsibilities:- Provide prompt and professional assistance to end-users via email and phone support channels.
- Maintain accurate records of all support interactions and tasks using the ticketing system.
- Document user requests for feature enhancements or changes, facilitating efficient resolution and implementation.
- Process IT asset deployment and maintenance, guaranteeing optimal system performance.
- Offer desk-side installation and application support, ensuring users have access to necessary tools and resources.
- Provision and remove users from systems, maintaining data security and integrity.
- Deliver training sessions on business applications, empowering users with the knowledge required to effectively utilize these tools.
- Collaborate with the Associate Technical Support Analyst team to provide comprehensive support coverage.
- Maintain and troubleshoot the phone system, ensuring uninterrupted communication channels.
- Support 3rd party applications, fostering a seamless integration experience.
- Work closely with the Infrastructure team to ensure alignment and consistency across systems.
- Consistently deliver high-quality customer service, meeting and exceeding expectations.
To succeed as a Technical Support Analyst at Radwell, you must possess:
- Expertise in Windows Client Operating Systems, Windows PC Hardware, and Microsoft Office.
- Familiarity with Epicor Prophet 21, a key business application.
- AAS, BS, or equivalent degree in Business or Management of Information Systems, demonstrating a solid educational foundation.
- 1-3 years of relevant experience, showcasing a proven track record in IT support.
As a member of the Radwell team, you can expect:
- A competitive salary range of $60,000-$80,000 per annum, reflecting your value to the organization.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Ongoing training and professional development opportunities, helping you stay up-to-date with the latest technologies and industry trends.
- A collaborative and dynamic work environment, where your contributions are recognized and valued.
A+ and Network+ certifications are highly desirable, but not essential. If you're a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
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