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Retail Sales Associate
3 months ago
This role is crucial for the success of our retail operations. Retail Sales Associates engage with both wholesale and retail clients to identify their requirements, provide answers to inquiries regarding Sherwin-Williams products, and suggest suitable solutions. They are also responsible for swiftly addressing any customer issues to ensure optimal client satisfaction while keeping abreast of product features and maintaining the high quality and visual standards of both products and the store.
Key Responsibilities:
- Deliver exceptional customer service through effective sales techniques.
- Assist customers in person and via phone by identifying their needs and recommending appropriate products and services.
- Establish and nurture productive relationships with wholesale and retail clients.
- Accurately process sales transactions in line with company policies and procedures.
- Meet and exceed sales targets on a monthly, quarterly, and annual basis.
- Maintain organized work order files and formulas.
- Retrieve products from the sales floor or warehouse as needed.
- Tint and mix products according to customer specifications.
- Restock shelves and create attractive displays.
- Ensure cleanliness of store equipment.
- Assist with loading and unloading delivery vehicles.
- Support delivery efforts as required.
- Keep assigned areas in-stock and visually appealing.
- Stay informed about product offerings and available options.
- Adhere to inventory control protocols.
- Propose strategies to enhance sales performance.
- Must be at least eighteen (18) years old.
- Must have legal authorization to work in the country of employment without requiring sponsorship for employment visa status.
- Must be capable of retrieving materials from shelves and floor stacks, lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Must be able to tint paint in accordance with customer color requests, with or without reasonable accommodation.
- Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
- Possess a valid, unrestricted Driver's License.
- Hold at least a High School diploma or GED.
- Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
- Experience in selling paint and related products is advantageous.
- Familiarity with operating tinting and mixing equipment is preferred.
- Ability to read, write, comprehend, and communicate in more than one language is a plus.
- Proficiency in Spanish is beneficial.
