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Retail Sales Specialist

2 months ago

Clinton Twp, United States Tapestry Full time

Position Overview:
The role of a Sales Associate is crucial to the overall performance and effectiveness of the retail environment. This position requires a strong commitment to our brand values while providing exceptional service to our clientele and achieving sales targets.

Key Responsibilities:
Sales Floor Duties:

  • Aligns personal objectives with organizational goals to drive success.
  • Takes initiative and demonstrates commitment to achieving results, while actively monitoring personal and store performance metrics.
  • Develops both short-term and long-term strategies to meet individual sales targets.
  • Actively seeks feedback on performance and implements improvement plans.
  • Acts as a brand ambassador, embodying the values of the company.
  • Consistently meets selling and service expectations.
  • Stays informed about local market trends that may influence business outcomes and supports the execution of relevant sales strategies.
  • Enhances business growth through effective sales techniques, relationship building, and customer engagement.
  • Creates a positive shopping experience by presenting oneself in alignment with the brand's style guidelines.
  • Establishes credibility as a fashion advisor through strong product knowledge and awareness of competitive offerings.
  • Communicates product features and benefits effectively to customers.
  • Utilizes cross-selling techniques to enhance customer purchases.
  • Adapts approach based on customer cues and needs.
  • Maintains ongoing relationships with customers through consistent follow-up.
  • Utilizes technology and tools to support client engagement and relationship management.
  • Promotes a collaborative team environment.
  • Demonstrates flexibility and adaptability to changing business needs.
  • Maintains professionalism and composure in all interactions.

Operational Responsibilities:
  • Ensures completion of daily operational tasks while maintaining high service standards.
  • Maintains store organization and visual merchandising in accordance with brand standards.
  • Adheres to retail policies and procedures, including those related to inventory and asset protection.
  • Supports inventory management processes effectively.

Competencies Required:
  • Results Orientation: Demonstrates a strong drive to exceed performance goals.
  • Customer-Centric Approach: Committed to understanding and meeting customer needs.
  • Innovative Thinking: Generates creative solutions and ideas.
  • Interpersonal Skills: Builds effective relationships with diverse individuals.
  • Quick Learner: Adapts swiftly to new challenges and environments.
  • Resilience: Maintains energy and focus in the face of challenges.
  • Comfort with Ambiguity: Navigates uncertainty with ease.

Additional Requirements:
Experience in a retail sales environment, preferably within luxury sectors, is essential. A strong understanding of current fashion trends is also required.
Education: High school diploma or equivalent; a college degree is preferred.
Technical Skills: Proficiency in cash register systems and basic computer skills is necessary.