Logistics Services Coordinator

2 weeks ago


Marlborough, Massachusetts, United States TJX Companies Full time
Job Title: Logistics Services Representative

At TJX Companies, we're committed to delivering exceptional customer experiences through our logistics and supply chain operations. As a Logistics Services Representative, you'll play a critical role in ensuring the smooth flow of merchandise from vendors into our supply chain.

The Opportunity:

As a key member of our Logistics & Supply Chain team, you'll have the opportunity to contribute to the growth of your career while making a meaningful impact on our business. You'll work closely with logistics teams and external business partners to provide timely and effective communication, ensuring that our vendors and carriers receive the support they need to succeed.

Responsibilities:
  • Provide exceptional service to vendors and carriers, responding to incoming calls and inquiries in a timely and effective manner.
  • Answer vendor questions related to routing requests, purchase order start-ship and cancel dates, website specifics, and POE shipments.
  • Establish new user profiles and provide access to the E-Routing website, maintaining vendor location codes and grouping hierarchy.
  • Perform case-by-case analysis of vendor locations database to ensure correct access for vendors, preventing inadvertent or intentional access to unauthorized data.
  • Provide support to vendors using E-Routing (Delivery Management System) and assist them in achieving success in E-Routing, confirming shipping authorization numbers and verifying carrier pick-up dates as needed.
  • Perform systems administration duties to support vendor and operational needs, educating vendors on the benefits and requirements of utilizing E-Routing and assisting them in initial submission of orders.
  • Process vendor code adds for existing vendors.
  • Support Associate Planning with carrier performance issues and inquiries, assisting with the proactive management of carrier and vendor performance and problem resolution.
  • Interact with Planning Analysts relative to vendor issues on carrier pick-ups and potential service issues, collaborating for resolution.
  • Participate in Cross-functional training and coverage with other areas.
  • Be flexible to accommodate coverage schedules as required by the business.
  • Assist with basic reporting input and generation.
Requirements:
  • Outstanding communication skills and phone call etiquette.
  • Ability to multitask and work in a fast-paced environment.
  • Ability to confidentially interact with all levels of management.
  • Ability to embrace change and changes in priorities.
  • Display a high degree of personal initiative, accountability, with an emphasis on teamwork and customer focus.
  • Strong ability to work as part of a team and be receptive to other viewpoints.
  • High attention to detail.
  • Participation in rotational holiday coverage.
  • Flexible and willingness to work overtime as requested.
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint).
What We Offer:
  • Competitive pay.
  • Hybrid work environment.
  • Weekly paychecks.
  • Paid time away.
  • Programs to support environment and corporate responsibility.
  • TAAP – TJX Associate Assistance Programs.
  • Associate discount.
  • Career development opportunity.
  • Be a part of an inclusive team.

This position has a starting pay range of $19 to $ per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Come Discover Different at TJX. From opportunity and teamwork to growth, we think you'll find that it's so much more than a job. When you're a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It's our way of empowering you to make your career here.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.


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