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Guest Service Team Member
2 weeks ago
We are seeking a skilled and motivated Guest Service Team Member to join our front desk team. As a Guest Service Team Member, you will play a critical role in delivering exceptional guest experiences, ensuring that every interaction is memorable and exceeds expectations.
The successful candidate will possess excellent communication and problem-solving skills, with the ability to work well in a team environment. You will be responsible for handling guest inquiries and requests, resolving issues promptly and professionally, and maintaining accurate records and reports.
This is an excellent opportunity to join a dynamic and growing hotel company, with a competitive salary range of $16.05 - $19.00 per hour. Our benefits package includes medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, and short-term and long-term disability insurance.
Key Responsibilities
- Handle guest inquiries and requests, responding promptly and professionally to ensure seamless experiences.
- Resolve issues and complaints in a fair and timely manner, escalating to management if necessary.
- Maintain accurate records and reports, including guest information and incident reports.
- Collaborate with other departments to ensure effective communication and coordination.