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Customer Service Excellence Lead
2 weeks ago
As a key member of the Atlas Roofing Corporation team, the Senior Customer Service Manager plays a vital role in driving customer satisfaction and loyalty. This leadership position requires a unique blend of communication skills, technical expertise, and strategic thinking to manage a high-performing customer service team.
Key Responsibilities- Lead a team of Account Executives and Senior Account Executives in providing exceptional customer service and support
- Develop and implement strategies to improve customer satisfaction, retention, and acquisition
- Collaborate with cross-functional teams, including sales, operations, and accounting, to ensure seamless order processing and delivery
- Analyze customer data and feedback to identify trends and opportunities for process improvement
- Train and develop team members to enhance their skills and knowledge in areas such as product information, ordering procedures, and conflict resolution
- Bachelor's degree in Business Administration, Marketing, or related field; or equivalent experience
- Minimum 3 years of experience in customer service or a related field, with a proven track record of success in leading high-performing teams
- Excellent communication, problem-solving, and analytical skills
- Able to work effectively in a fast-paced environment and adapt to changing priorities and deadlines
This is an exciting opportunity for a motivated and results-driven professional to join our team and contribute to our mission of delivering exceptional customer experiences. If you have a passion for customer service and a talent for leadership, we encourage you to apply for this dynamic role.