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Customer Service Representative

2 months ago


Seattle, Washington, United States CHPW Full time
{"title": "Customer Service Representative", "content": "About the Role

Community Health Plan of Washington (CHPW) is seeking a Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and providers, ensuring that their needs are met and their concerns are addressed.

Key Responsibilities
  • Respond to member and provider inquiries regarding benefits, eligibility, and claims status.
  • Provide accurate and timely information to members and providers.
  • Document inquiries, complaints, and other data in our computer database.
  • Collaborate with internal teams to resolve complex issues.
  • Meet attendance and call quality standards.
Requirements
  • 3+ years of call center experience, preferably in insurance or managed care.
  • Knowledge of medical terminology and healthcare.
  • Excellent verbal and written communication skills.
  • Ability to work in a 100% remote environment.
What We Offer
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.

CHPW is an equal opportunity employer committed to a diverse and inclusive workforce. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.

", "lang_code": "en-US"}