Account Operations Specialist

4 days ago


Middletown, Pennsylvania, United States Boxzooka E Fulfillment LLC Full time
About the Job

We are seeking an experienced Account Manager to join our team at Boxzooka E Fulfillment LLC. The ideal candidate will have a proven track record of delivering excellent client service, managing multiple projects simultaneously, and driving business growth through cost savings initiatives.

Salary

The estimated salary for this position is $90,000 - $110,000 per year, depending on experience.

Key Responsibilities

The Account Manager will be responsible for:

  • Managing operational, financial and SLA excellence for assigned clients
  • Reviewing weekly forecasts with clients and communicating action plans to the operations team
  • Conducting quarterly business reviews and client on-site visits
  • Increasing profitability for both Boxzooka and clients through tailored cost and time-saving initiatives
  • Utilizing the global customer service software to resolve service tickets and communicate with customers
  • Arranging special projects and managing timelines and costs with operations
  • Managing inbound and inventory issues through stock checks, cycle counts, quality audits and supply management
  • Assisting with outbound order special requests such as cancellations, ship method updates, and address corrections
  • Addressing problem orders with missing inventory, on hold orders, and aged orders
  • Facilitating transportation requests, tracking and tracing shipments per customer requests with various carriers
  • Developing a strong understanding of B2B vs B2C order management and creating detailed B2B guidelines for the operations team
  • Couching and developing account coordinators through training on best practices and involvement in special projects
Requirements

The ideal candidate will have:

  • E-commerce, distribution and/or strong project management experience
  • EDI and wholesale fulfillment experience
  • Account management experience in a service-oriented company
  • Strong written and verbal communication skills
  • Excellent problem-solving capabilities
  • Proficiency with all MS Office applications - especially MS Excel and PowerPoint
  • Self-driven and able to perform tasks well with little direction


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