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Service Engineer

2 months ago

Philadelphia, Pennsylvania, United States Indicor Inc Full time
Position Summary

The Field Service Engineer plays a critical role in ensuring that our clients receive exceptional service and support. This position is responsible for maintaining compliance with established safety and quality standards while driving financial success through effective service and parts sales.

Key Responsibilities
  • Adhere to safety and quality protocols as mandated by clients.
  • Drive revenue and profitability by focusing on service and parts sales.
  • Deliver high-quality service by managing service accounts efficiently and pursuing continuous improvement.
  • Maintain a high level of technical knowledge to attract new clients and retain existing ones.
  • Support the sales manager while maintaining professional ethics and prioritizing customer satisfaction.
  • Complete all necessary documentation and manage inventory levels effectively.
  • Follow ISO standards and documentation protocols.
Location Details

This position requires residency in the Philadelphia area, with travel to client sites from a home office and occasional training trips. Indicor Inc. is a prominent provider of precision rubber and polymer laboratory instruments, committed to delivering high-quality products and services.

Qualifications
  • Bachelor's degree in electronics, maintenance, or instrumentation is preferred.
  • Experience in the polymer science sector is advantageous.
  • Prior experience in technical support or field service engineering is beneficial.
  • Fluency in English is required.
  • Willingness to travel, including overnight stays up to 70%, using a personal vehicle.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and relevant software applications.
  • Strong communication skills and self-motivation are essential.
  • Interpersonal skills are necessary for effective teamwork.
Physical Demands

This role requires a good level of physical fitness due to frequent travel and tasks such as standing, walking, and lifting items up to 50 pounds. Average vision and hearing capabilities are necessary.

Work Environment

Employees may encounter various conditions while performing their duties, including exposure to mechanical components, chemicals, fumes, and noise.

Indicor Inc. is an Equal Opportunity Employer dedicated to fostering diversity and inclusion. We do not discriminate against individuals based on protected status. Employees are expected to adhere to company policies regarding the confidentiality of compensation information.