Customer Service Excellence Coordinator

3 weeks ago


Olympia, Washington, United States Derek Thomas - State Farm Agent Full time
Job Overview

We are seeking a skilled Customer Relations Representative to join our dynamic team at Derek Thomas - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.


In this role, you will be responsible for managing customer inquiries, maintaining accurate client records, and contributing to customer retention strategies. If you are a motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply.


Key Responsibilities:
  • Manage customer interactions and resolve issues in a professional and timely manner.
  • Maintain accurate and up-to-date client records to ensure seamless service delivery.
  • Collaborate with other agency team members to identify areas for improvement and implement effective solutions.

Requirements:
  • Proven customer service experience, preferably in a related field.
  • Excellent communication and problem-solving skills to navigate high-pressure situations.
  • Able to work independently and collaboratively as part of a dynamic team environment.


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