Customer Service Representative

3 weeks ago


Draper, Utah, United States Tesla Full time
Tesla Job Description

Are you a customer-focused professional looking for a challenging role? Tesla is seeking a highly skilled Customer Support Specialist to join our team in Draper, UT. As a key member of our Support team, you will be responsible for delivering exceptional customer experiences through inbound phone calls and/or chats.

Key Responsibilities:
  • Provide top-notch customer service by responding to vehicle support inquiries in a timely and accurate manner.
  • Assess customer concerns and troubleshoot issues through remote diagnostics.
  • Educate customers on self-servicing options, including the company's self-help website and scheduling appointments with local service teams.
  • Maintain a high level of professionalism and adaptability in a fast-paced environment.
Requirements:
  • Minimum 2 years of relevant work experience.
  • Excellent written and oral communication skills, with a strong focus on customer service.
  • Flexibility to work 8-hour shifts during business hours (5 AM - 10 PM Mon.-Fri., 5 AM - 6 PM Sat.).
  • Proficiency in MS Windows, Office, and Outlook, as well as ability to navigate web browsers and internal systems effectively.
  • Ability to follow instructions, maintain attention to detail, and work collaboratively as part of a team.
  • Effectively manage multiple priorities, organize workload, and meet deadlines.
Compensation and Benefits:

Tesla offers a competitive salary range of $55,000 - $70,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including Aetna PPO and HSA plans, family-building benefits, dental and vision plans, 401(k) with employer match, and more.



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