Scheduling Specialist

6 days ago

Burbank, California, United States inSite Digestive Health Care Full time

Job Summary

The Scheduler is responsible for coordinating all scheduling of surgeries/procedures performed at the request of physicians. This role requires maintaining and updating a schedule that accurately denotes procedures performed and physicians involved. The Scheduler is also responsible for developing and maintaining open and positive communications with outside medical facilities.

Key Responsibilities

  • Coordinates procedure time between patient, physician, and endoscopy center and/or hospital/outpatient surgery center.
  • Maintains calendar of surgery and procedure times; follows up with physician to resolve scheduling conflicts in a timely manner.
  • Pre-certifies procedures with insurance company. Faxes patient packets to surgical facilities, including histories and physicals and other doctor's orders.
  • Keeps track of pending Histories and Physicals and scans patient packets.
  • Schedules dispensary patients.
  • Obtains necessary special equipment requested by physician for specific procedures.
  • Serves as a primary contact for the patient, provides pre- and post-procedure instructions, and assists with patient inquiries.
  • Works proactively to ensure that all arrangements have been made to ensure a timely and orderly environment for each surgical procedure.
  • Follows up with all parties involved to communicate changes in schedule or place of surgery; works proactively to ensure that all changes are handled in an orderly fashion.
  • Responsible for maintaining complete, accurate, and up-to-date scheduling records.
  • Maintains current physicians' schedules and ensures that cases are not scheduled when the physician is unavailable.
  • Assists with 'check-out' functions, including future appointment scheduling, and verifies all previously entered demographics.
  • Performs various administrative and clerical duties required to support these functions, and, on an as-needed basis, may be required to perform other tasks.

Requirements

  • HS Diploma/GED required.
  • At least 1 year of procedure/surgery scheduling experience in a medical setting.

Preferred Skills

  • Ability to manage a heavy caseload in an organized and efficient manner.
  • Ability to recognize potential scheduling issues and offer solutions to physicians.
  • Ability to maintain a working relationship with staff and outside medical facilities.
  • Ability to read handwritten and transcribed documents in the medical record and interpret information.
  • Ability to enter complete and accurate data into a computer system.
  • Computer literate - ability to type 40 WPM.
  • Knowledge of medical terminology, procedure codes, general office duties, and EMR duties.

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