Retail Sales Associate

6 days ago

Jacksonville, Florida, United States DSW Full time

Job Summary:

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at DSW. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.

Key Responsibilities:

  • Customer Service: Greet every customer with a helpful and friendly approach, reading customer cues and matching their needs with your service level. Share the benefits of the DSW Loyalty program, answer questions regarding merchandise, and complete the purchase through either in-store sale or digital order.
  • Cashwrap: Complete customer transactions while following DSW's policies and procedures. Responsible for accuracy in counting money and providing change. Communicate pricing information from receipt. Operate a calculator and enter data via the register keyboard.
  • Store Operations: Maintain a neat, clean, and safe environment for our internal and external customers. This includes clearing trash from the aisles, cashwrap, and stockroom, returning shoes back to where they belong according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors, and front walkways.
  • Merchandising: Receive inbound freight, prepare and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
  • Fulfillment: Complete all functions of the fulfillment process, including locating items, inspecting condition of product, packaging, and label placement ensuring readiness for pick up/delivery.
  • Asset Protection: Follow all asset protection policies and procedures.
  • Personal Development: Actively participate in daily team meetings and ongoing training. Be open to and responsive to coaching and feedback.

Requirements:

  • Professional, friendly, and respectful demeanor
  • Customer service skills
  • Ability to move with tempo to meet time-bound expectations
  • Good written and verbal communication skills
  • Proficient in use of technology to successfully engage in customer interactions
  • Ability to spend up to 100% of working time standing or walking around the store
  • Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis

Preferred Qualifications:

  • Minimum of 1 year of retail experience as Cashier, Retail Floor Generalist, or Store Receiver

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