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Patient Services Associate

2 months ago


Orange, California, United States Planned Parenthood of Orange & San Bernardino Counties Full time
Position Overview

The role of a Call Center Representative is crucial in ensuring effective communication with patients. As the initial point of contact for individuals seeking assistance, it is essential to maintain a high level of professionalism and courtesy at all times.

Key Responsibilities
  • Manage incoming calls from patients with efficiency and care.
  • Provide accurate information regarding services and support available.
  • Address patient inquiries and concerns with empathy and understanding.
  • Document interactions and maintain records in accordance with organizational protocols.
Qualifications

Ideal candidates should possess strong communication skills, a commitment to patient satisfaction, and the ability to work in a fast-paced environment. Experience in a customer service or healthcare setting is preferred.

Work Environment

This position is integral to the operations of Planned Parenthood of Orange & San Bernardino Counties, contributing to the overall mission of providing accessible healthcare services.