Senior UX Designer for Payment Integration
3 weeks ago
Kitestring Technical Services is seeking a Senior UX Designer to support the strategic integration of a new payments vendor. The ideal candidate will lead the design and user experience aspects of the project, working closely with cross-functional teams to create seamless payment journeys that address user needs and behaviors.
Key Responsibilities:
- Lead UX Research: Conduct in-depth UX research to understand user pain points, behaviors, and needs related to payment processes.
- Journey Mapping: Create detailed customer journey maps that outline the entire payment experience, identifying key areas for improvement.
- Jobs-To-Be-Done (JTBD) Analysis: Utilize JTBD framework to analyze user needs and design solutions that drive desired outcomes in the payment experience.
- User Behavior Change Assessments: Conduct assessments of user behavior change to predict and design for the adoption of new payment systems.
- Design Strategy & Implementation: Collaborate with product, engineering, and business teams to define and implement a user-centered design strategy for the payment integration project.
- Prototyping & Testing: Develop wireframes, prototypes, and conduct usability tests to ensure design solutions are effective and user-friendly.
- Stakeholder Communication: Present design solutions, journey maps, and research findings to stakeholders, providing clear rationale behind UX decisions.
- Continuous Improvement: Monitor the impact of design changes post-launch, gather feedback, and iterate to improve the overall user experience.
Requirements:
- Bachelor's or Master's degree in UX Design, Human-Computer Interaction (HCI), or a related field.
- 5+ years of senior-level UX design experience, with a strong focus on payment strategies and vendor integration.
- Proven experience in UX research, journey mapping, and the Jobs-To-Be-Done (JTBD) framework.
- Strong understanding of user behavior change and ability to assess its impact on design.
- Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, etc.
- Excellent communication and presentation skills, with the ability to effectively communicate design decisions to technical and non-technical stakeholders.
- Strong problem-solving skills and attention to detail.
- Ability to thrive in a fast-paced, collaborative environment.
Preferred Qualifications:
- Experience with payment systems, financial services, or e-commerce platforms.
- Knowledge of UX analytics tools and methods to evaluate and measure user experience outcomes.
- Familiarity with Agile methodologies.
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