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Field Service Technician

2 months ago

Charleston, West Virginia, United States NCR Corporation Full time
About NCR Corporation

NCR Corporation is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. With a presence in 35 countries and over 16,000 employees, we have been a global leader in consumer transaction technologies for nearly 140 years.

Our mission is to enable stores, restaurants, and financial institutions to exceed their goals by providing innovative, industry-leading technology solutions. We leverage our expertise, R&D capabilities, and unique platform to help our customers navigate, simplify, and run their technology systems.

Job Summary

We are seeking a highly skilled Field Service Technician to join our services support team. As a Field Service Technician, you will be responsible for providing exceptional customer service and technical support to our customers in the field.

You will be the first point of contact for customers on-site, communicating in an open, helpful, and engaging manner to find the right solution for each customer. You will connect with customers to address questions and resolve various problems on-site, using your technical expertise and formal training provided by NCR.

Key Responsibilities
  • Respond to customer installation, maintenance, and service calls promptly and effectively
  • Servicing electromechanical equipment like ATMs and self-checkout systems within an assigned territory
  • Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support
  • Utilizing technical skills on products like peripherals, large system printers, plotters, enterprise-level servers, communications equipment, networks, and item processing sorters
  • Performing maintenance, repair, and system overhauls, including modular swaps and unit replacements
  • Managing network faults and traffic, configuration, security, and remote system access
  • Capturing customer information to complete invoicing
  • Logging all customer calls and activity and tracking all expenses incurred in the delivery of services
Requirements
  • Knowledge of systems architecture, database management systems, and network/system management
  • Familiarity with large servers, mainframe computers, and imaging software
  • A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity
  • Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000
  • Local candidates strongly preferred
  • High School Diploma or GED (Associate Degree or higher preferred)
  • Must be authorized to work in the U.S.
  • Must be at least 21 years of age
  • Must have a valid driver's license and driving record that satisfies NCR fleet requirements
  • Ability to perform essential functions of the job with or without a reasonable accommodation