CNC Machine Tool Specialist
1 month ago
We are seeking a highly skilled Field Service Engineer to join our team at Swift Placement & Consulting. As a Field Service Engineer, you will be responsible for providing maintenance, repair, and installation assistance of DMG MORI CNC machine tools to our customers.
Key Responsibilities:
- Provide technical support and assistance to customers on location or by telephone.
- Create and update documentation of technical information.
- Develop and prepare special reports pertaining to Service.
- Assist and train Customer's Service Engineers on the installation and maintenance of newer product lines.
- Establish and build exemplary communication and customer service relationships with customers.
- Manage difficult customer situations in a positive manner.
Requirements:
- Bachelor's or Associate's Degree in a technical field of study.
- 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
- Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls is a plus.
- Good verbal and written communication skills with exceptional customer service orientation.
- Ability to interact and effectively communicate with people at all levels of an organization.
- Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
- Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
Work Environment:
Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery.
Physical Demands:
Frequent travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.
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