Customer Service Team Lead

3 weeks ago


Red Boiling Springs, Tennessee, United States Circle K Full time

As a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also assist in training new Customer Service Representatives and perform shift supervision duties. Additionally, you will be responsible for completing store merchandise build-to's, receiving and verifying vendor deliveries, and completing grocery orders and deliveries.

Key Responsibilities:

  • Provide prompt and courteous customer service
  • Resolve customer issues on shift
  • Assist in training new Customer Service Representatives
  • Perform shift supervision duties
  • Complete store merchandise build-to's
  • Receive and verify vendor deliveries
  • Complete grocery orders and deliveries

Requirements:

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Strong communication and teamwork skills
  • Ability to multitask and prioritize tasks


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