Comfort Advisor/Estimator

1 week ago

Plymouth, Massachusetts, United States Gem Plumbing & Heating Full time
Job Title: Comfort Advisor/Estimator

GEM Plumbing & Heating is a leading provider of exceptional customer service and high-quality plumbing and heating solutions. We are seeking a skilled Comfort Advisor/Estimator to join our team and contribute to our continued success.

Job Summary:

The Comfort Advisor/Estimator will be responsible for providing clients with comfort estimates, developing and implementing effective sales strategies, and collaborating with other departments to facilitate smooth sales-to-install handoffs. This is a full-time position, with hours from 8-5pm, and some overtime may be required.

Responsibilities:
  • Develop and implement effective sales strategies to explore new business opportunities, including the identification of key decision-makers within targeted leads.
  • Provide customers with prompt and accurate price quotes, showcasing the latest technologies tailored to meet their specific needs, with a focus on leading with financing options.
  • Collaborate seamlessly with other departments to facilitate smooth sales-to-install handoffs, ensuring an exceptional end-to-end customer journey.
  • Engage with fellow Comfort Advisors to communicate sales targets, share best practices, and foster a collaborative work environment that drives success.
  • Prepare and deliver regular sales reports to management, highlighting achievements and areas that require attention for continuous improvement.
  • Conduct outbound follow-up calls to existing clients through both telephone and email.
  • All appointments conducted in-home to provide personalized and tailored solutions.
  • Proactively prospect to generate 10% of leads, showcasing your ability to identify and pursue new business opportunities.
  • Additional duties as assigned, contributing to the overall success of the team and organization.
Requirements:
  • 1-2 years of Commercial HVAC Sales Experience
  • Business to Business (B2B) Sales and Relationship Building
  • HVAC Estimating experience is highly preferred
  • Proven track record of at least 1+ years in sales, consistently meeting or exceeding sales targets.
  • Exceptional analytical skills with acute attention to detail.
  • Outstanding written and verbal communication skills.
  • Previous experience in the home services industry is highly preferred, demonstrating a strong understanding of customer needs in this sector.
Working Conditions:

The Comfort Advisor/Estimator will work in a moderate to loud noise level environment, with flexibility in working hours, including evenings, early mornings, occasional severe weather events, and weekend or holiday hours. The work setting will be both indoors and outdoors, encompassing various climate conditions ranging from very cold to very hot and humid.

Physical Abilities:
  • Ability to use a computer for extended periods, involving sitting, keyboard entry, and use of office equipment.
  • Effective communication skills using both computer and phone/smart devices.
  • Vision capabilities include close vision, distance vision, and adaptability.
  • Physical agility involves reaching, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, and climbing.
  • Ability to carry supplies, up to 25 lbs.
Benefits:
  • Competitive salary
  • Medical, Dental, and Vision Insurance
  • 401K Plan with Company Match
  • Holiday Pay
  • Long Term Disability
  • Company Paid Life Insurance
  • Flexible Spending Account
  • iPhone
  • iPad
  • Laptop
  • Great Company Culture
  • Continuous and extensive training and development
Equal Opportunity Employer:

GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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