Customer Service Representative

5 days ago


Merrill, Wisconsin, United States R-Stores Full time
Overview

R-Stores is a dynamic community hub where customers find more than just snacks and fuel. They find smiling faces, helpful service, and a place that feels like home. As a key member of our team, you'll be the heartbeat of our store, keeping the shelves stocked, the coffee brewing, and our customers happy.

Responsibilities
  1. Customer Service Superstar: Be the friendly face that greets everyone who walks through our doors. Offer assistance, answer questions, and ensure a pleasant shopping experience.
  2. Sales Floor Guru: Keep our shelves perfectly stocked, our displays appealing, and our store clean. Your attention to detail will make our store the go-to spot for convenience.
  3. Upselling Ace: Master the art of upselling and suggestive selling, elevating the customer experience by recommending products that complement their purchase.
  4. Brand Ambassador: Champion our brand by encouraging customers to join our loyalty rewards program, highlighting the exclusive benefits and personalized offers they can enjoy.
  5. Cash Handling Pro: Efficiently manage the cash register, handle transactions with a smile, and keep the financial flow seamless and accurate.
  6. Safety Champion: Maintain a safe and welcoming environment for customers and colleagues alike, adhering to safety guidelines and protocols.
  7. Team Player: Collaborate with your colleagues to ensure smooth operations, always ready to lend a hand wherever needed.
  8. Facility Maintenance Expert: Take pride in maintaining a clean and inviting store, including cleaning restrooms, ensuring the inside and outside of the store are tidy, emptying trash bins, and refilling window washing stations.
  9. Environment Ambassador: Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
Qualifications
  • Age Requirement: Must be 18 years of age or older.
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome.
  • Detail-Oriented: You notice the little things that make a big difference in a customer's experience.
  • Reliable and Responsible: You're punctual, trustworthy, and take pride in your work.
  • Flexible: You're adaptable and ready to take on a variety of tasks in our fast-paced environment.


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