Service Assistant

1 week ago


Fargo, North Dakota, United States Wallwork Truck Center Full time
Job Summary

The Service Assistant is a key member of our Valley Imports team, responsible for assisting with servicing and repairing vehicles as assigned by the Service Manager. This role ensures a safe, clean, and organized work area, while also supporting service advisors and managers with tasks and projects.

Responsibilities
  • Assist service advisors and managers with assigned duties and tasks within the department.
  • Interface with customers and service advisors to identify and sell vehicle repairs and maintenance.
  • Determine need for repairs and maintenance by vehicle inspection and questioning customer, and by researching service history and computer.
  • Maintain vehicle and customer information in computer system.
  • Maintain a professional appearance at all times.
  • Identify, recommend, and support opportunities for methods/process improvement.
  • Ensure a clean and safe work area.
  • Work with customer to identify required maintenance.
  • Advise customers on necessary/suggested services.
  • Offer additional services and repairs to customers.
  • Identify, recommend, and support opportunities for methods/process improvement.
  • Ensure that each and every customer encounter is consistent.
  • Provide attention to detail on all service work.
  • Report any service issues or maintenance to the Production Manager.
  • Each service order should be done efficiently and comply with all dealership policies.
  • Maintain proper use of all equipment within the service department.
  • Adhere to work schedule and maintain regular attendance.
  • Performs Wallwork Inc.-wide duties as requested by the designated supervisor.
  • Upholds Wallwork Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures.

The above functions listed are intended to describe the major elements and requirements of the position and should not be taken as an exhaustive list of all essential responsibilities, duties, and skills required of the individuals assigned to this position.


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