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Client Support Specialist

2 months ago

Spring Hill, Tennessee, United States Shively Diversified Management Services Full time

Are you passionate about providing outstanding client support? If so, Shively Diversified Management Services is seeking a dedicated Customer Service Representative to join our dynamic team. This role is pivotal in ensuring our clients receive top-notch service while also managing essential inventory tasks.

Key Responsibilities:

  • Oversee and monitor all sales and purchase orders, while managing designated inventory levels.
  • Coordinate all material logistics, including shipping, receiving, and reporting.
  • Maintain a comprehensive Repair Log to document history, certifications, and repairs.
  • Source competitive quotes for external services to ensure cost-effectiveness without compromising quality.
  • Verify invoices from subcontractors for accuracy in pricing and materials.
  • Ensure precise order entry, follow-up, and product receipt.
  • Prepare and submit monthly billing statements to clients.
  • Assist in warehouse operations as needed, including receiving, picking, packing materials, conducting inventory counts, and restocking supplies.
  • Engage with suppliers to enhance delivery performance when necessary.
  • Compile all vendor audit documentation for required invoice audits.

Qualifications:

  • A high school diploma with 1-3 years of experience in customer service is preferred.
  • Ability to work independently with minimal supervision.
  • Strong written and verbal communication skills along with excellent organizational abilities.
  • Detail-oriented with intermediate proficiency in Microsoft Word, Excel, and Outlook.
  • Familiarity with purchasing or inventory management is advantageous.
  • Physical capability to sit or walk for extended periods and lift up to 35 pounds.
  • Proficient in using pallet jacks and hand carts for material handling.
  • Adhere to all safety protocols to maintain a secure work environment.
  • Successfully complete the necessary pre-employment background check and drug screening.