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Pharmacy Liaison Specialist
1 month ago
We are seeking a highly skilled Pharmacy Liaison to join our team at Optum. As a Pharmacy Liaison, you will play a critical role in providing high-level, specialized prescriptive care to patients in a fast-paced hospital and/or specialty clinic setting.
Key Responsibilities:
- Establish and maintain solid, credible relationships with patients, clinicians, and internal Genoa staff.
- Participate in daily/weekly/monthly team meetings and act on feedback to ensure quality care on-site.
- Educate potential patients about services provided at time of discharge and articulate how patients may utilize pharmacy services to obtain full benefits of the high-quality prescriptive care.
- Attend and contribute to daily medical team meetings and coordinate the collection of prescriptions, patient orders, and all necessary paperwork for the pharmacy team in order to handle dispensing of patient medications.
- Schedule and coordinate pharmacist consultation review of patient's prescribed medications to drive medication adherence and education.
- Handle the coordination of patient medication delivery at time of discharge and ensure education has been provided to all necessary caregivers.
- Identify and resolve insurance billing adjudication; including facilitating prior authorizations (PAs), and assisting in locating financial assistance for patients as needed.
- Conduct weekly follow-up calls with hospital patients following discharge to ensure aftercare plans have been met.
- Identify trends, barriers, and potential process improvement opportunities and subsequently recommend customized and innovative solutions; as well as propose value-driven change when necessary.
Requirements:
- High School diploma/GED or higher.
- National Pharmacy Technician Certification.
- Pharmacy Tech License for the state of FL.
- Valid driver's license and insurance.
- Access to reliable transportation.
Preferred Qualifications:
- 2+ years of hospital experience or pharmacy technician experience.
- Experience in a behavioral or mental health setting.
- Highly proficient in Microsoft Office, particularly Excel and Word.
- Proven solid verbal and written communication skills.
- Proven ability to work with a close-knit team and possess solid administrative and organizational skills.
- Proven ability to learn other software systems.
- Demonstrated ability to be detail-oriented, professional, results-oriented with a positive outlook and patient focus.
About Optum:
At Optum, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Equal Employment Opportunity:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
