Restaurant Manager
2 weeks ago
The IHOP Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing the front and back of house, maintaining high standards of quality and service, and driving sales growth and profitability.
Key responsibilities include:
- Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
- Developing and maintaining professional functional working relationships with restaurant hourly employees and the franchisee organization
- Managing the restaurant floor, focusing on regular contact with guests
- Handling guest complaints in a professional and timely manner, ensuring that the frequency of complaints is within acceptable limits
- Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas
- Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems
- Completing all required reports and paperwork accurately and on time
- Maintaining personnel files with appropriate employment and legal documents
- Available to work days, nights, and weekends
Benefits:
Competitive Pay
Flexible Hours
Paid Training
Real Advancement Opportunities
Requirements:
- High school diploma or equivalent experience
- Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests
- Basic computer skills including Email, MS Excel, MS Word is a plus
- The above is not an all-inclusive job description
At IHOP, we're passionate about serving up more than just great food - we're dedicated to creating a welcoming and inclusive environment for our guests and team members alike. If you're passionate about delivering exceptional customer service and driving business results, we want to hear from you
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