Customer Service Operations Manager

2 weeks ago

Utica, New York, United States The Golub Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at The Golub Corporation. As a key member of our store operations team, you will be responsible for ensuring that our customers receive exceptional service and that our store operations run smoothly and efficiently.

Key Responsibilities
  • Oversee the entire Front End operation of the store, including customer checkout, bottle return, cleaning of the break room and restrooms, and the parking lot and sidewalk area.
  • Ensure that all front end policies and procedures are adhered to at all times.
  • Assist the Customer Service Manager in ensuring that all company programs are communicated to and adhered to by all Front End associates.
  • Train and supervise all cashiers, bottle associates, and service clerks.
  • Schedule associates and perform other administrative-like duties.
  • Maintain cashier controls and security in accordance with company policies and procedures.
  • Ensure cash controls and over/short policies are adhered to.
  • Ensure an adequate level of supplies necessary to operate the Front End area of the store and to maintain expense control.
  • Responsible for cash control of all media's collected at registers, according to company policies and procedures.
  • Maintain detailed and accurate cashier log books to provide audit information necessary in accordance with company regulations.
  • Assist the Customer Service Manager in the maintenance of all Front End expenses (i.e., payroll, cashier over/shorts, etc).
  • Ensure that all customer orders are rung accurately, efficiently, and in accordance with all corporate policies and procedures.
  • Responsible for ensuring that all pricing errors are recorded on a timely basis.
  • Ensure that the Front End operation is kept neat, safe, clean, and in accordance with all company and state sanitation regulations.
  • Maintain a neat, clean, and organized workstation, according to 5S standards, at all times.
  • Ensure that all Front End merchandising racks (i.e., cigarettes and candy) have adequate levels of merchandise and are kept neat and clean.
  • Ensure that all Front End associates consistently work within company efficiency standards.
Requirements
  • Must be at least 18 years of age.
  • Satisfactory Performance Reviews.
  • Strong Organizational skills and ability to multi-task.
  • Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
  • Strong communication skills.
  • Basic Literacy.
  • Basic Computer Skills.
Education and Experience

High School Diploma or equivalent. 1-3 years related experience.

Physical Requirements
  • Exposure to Cold Environment Occasional 1-3 Hours.
  • Exposure to Hot Environment Occasional 1-3 Hours.
  • Bending Constant 5-8 Hours.
  • Walking Constant 5-8 Hours.
  • Standing Constant 5-8 Hours.
  • Sitting Occasional 1-3 Hours.
  • Squatting/Kneeling Constant 5-8 Hours.
  • Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours.
  • Twisting Constant 5-8 Hours.
  • Pivoting Constant 5-8 Hours.
  • Lifting Occasional 1-3 Hours up to 75lbs.
  • Pushing/Pulling Frequent 3-5 Hours up to 75lbs.
  • Lifting Frequent 3-5 Hours up to 50lbs.
  • Lifting Occasional 1-3 Hours up to 25lbs.
Other Physical Requirements

May be responsible to push/pull up to 250 pounds on uboats.

Occasional repetitive motion of hand, wrist, arm, and shoulder.

Frequent standing, walking, reaching, and bending.

Equipment Used
  • Phone.
  • Computer Applications.
  • Calculator.
  • Register.
  • Cleaning tools, mop, broom, rake, and shovel.
  • Floor Machine.

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